Communication Skills, Part 3: Transforming Conflict from Dysfunctional to Functional

When you think of conflict, do you think of a negative situation? Growth and achievement is often propelled by functional conflict, but dysfunctional conflict is so uncomfortable that we tend to avoid it altogether. Learn to allow constructive disagreement to lead to increased productivity.
Audience: This class is appropriate for library staff of all levels.

Learning Objectives:

1. Reduce defensiveness within the conflict
2. Take perspective when disagreeing
3. Learn to be appropriately assertive

This webinar will be recorded, but due to the interactive nature of the content, participants are encouraged to view it live if possible. Connection details will emailed prior to the session. First GoToMeeting? Do a quick system check: https://link.gotomeeting.com/system-check   

Presenter:
Sharon Eisner teaches Interpersonal Communication at Elon University and does consulting for the Duke University Fuqua School of Business. Her previous library work includes facilitating the 2016 North Carolina Library Association Leadership Institute.