Description:

Leadership Webinar Series, Part 2

Often staff complain ineffectively (commonly known as whining), but it is possible to learn how to ask for what we want more competently. To be more influential, we have to learn to get our own act together, build a support network, and make sure we know the facts. A combination of data and good interpersonal skills work better than complaining that is limited to talking instead of taking productive action.

Agenda:

• Introduction: Why Do People Complain?
• The Key Idea: Complaining Effectively Is Not The Same As Whining
• How Do You Talk About the Problem?
• Audit One’s Own Behavior First
• The Plan: Analyze The Issue
• Who Can Actually Fix The Problem?
• What Do They Need To Take Action?

Outcomes:

• Research and apply how decisions are made in your workplace.
• Become more effective at solving problems.
• Grow your reputation as a leader.

Presenter:

Pat Wagner is a library trainer and consultant with over 40 years of experience with libraries of all kinds and sizes, from storefront rural public libraries and solo library offices in institutions to the largest of the urban public and and academic libraries. Her focus is on the skills that support library success, including personnel, supervision, customer service, project management, leadership, marketing, strategic planning, and career advancement. Pat has a degree in performance and written communication and is known for her practical and good-humored programs. She lives in Denver with her husband and two pushy cats. She loves books, music, gardening, wildlife, pop culture, and her friends and family. Her favorite stress reliever is writing fantasy fiction.

Location: 

Online; login instructions will be sent prior to the event

Cost:

Free

Questions about the event?

Please contact the Continuing Education Consultant Tiffany Hayes