Description:

Leadership Webinar Series, Part 4

Most workplace learning happens in the course of the day, during encounters with employees, co-workers, and supervisors. Instead of seeking out colleagues only to tell them they are doing something wrong, or to ask them a favor, why not use your time to coach: Catch them doing it right, tell them what they are doing right, and reward them with attention and praise. Works better than a constant rain of criticism.

Agenda:

• Introduction: Catch Them, Tell Them, Reward Them
• The Key Idea: You Don’t Have To Criticize To Be Effective
• Why Positive Reinforcement Works
• How It Is Different From Phony Self-Esteem Building
• Management By Walking Around
• How It Works With Bosses, Co-workers, And Customers
• When Does It Not Work, And Why It Is Only One Approach

Outcomes:

• Influence behavior via positive reinforcement.
• Integrate lessons in workplace conversations.
• Build more effective supervisory relationships.

Presenter:

Pat Wagner is a library trainer and consultant with over 40 years of experience with libraries of all kinds and sizes, from storefront rural public libraries and solo library offices in institutions to the largest of the urban public and and academic libraries. Her focus is on the skills that support library success, including personnel, supervision, customer service, project management, leadership, marketing, strategic planning, and career advancement. Pat has a degree in performance and written communication and is known for her practical and good-humored programs. She lives in Denver with her husband and two pushy cats. She loves books, music, gardening, wildlife, pop culture, and her friends and family. Her favorite stress reliever is writing fantasy fiction.

Location: 

Online; login instructions will be sent prior to the event

Cost:

Free

Questions about the event?

Please contact the Continuing Education Consultant Tiffany Hayes