Description:

Some people think that the best way to correct library workplace behavior is to wait until someone does something wrong, and then tell the person in front of a crowd how they failed–in detail and going back several decades. A different approach is to create an assignment that deals with one concrete behavior, which can be measured or observed. It is discussed in private, has specific goals, and sets expectations for improved performance without the drama. It helps hold employees accountable while treating them with courtesy and respect.  

Key Idea:

What needs to be done and by when?

Outcomes:

• Ensure employees have the information and tools to do their jobs well.
• Create precise outcomes for an assignment to correct behavior.
• Stop having “feel-good” conversations that don’t set goals and consequences for behavior change.

Presenter:

Pat Wagner has been a trainer, educator, and consultant for 40 years, having worked with clients in 49 states and Canada. Pat focuses on those skills that support productivity, workplace relationships, and career advancement, from personnel issues to strategic planning to professional development. She draws from a dozen academic disciplines and decades of hands-on experience. Clients like her practical and good-humored approach.

Location: 

This webinar will take place virtually using Zoom. Instructions for joining will be emailed to those who are registered prior to the meeting. 

Cost:

Free

Accessibility:

If you need a reasonable accommodation in order to participate, please contact the organizer at least two weeks prior to the event.

Questions about the event?

Please contact the Continuing Education Consultant Tiffany Hayes